Shipping Policy

Thank you for shopping at SonLuxe OU. We aim to deliver your order quickly, safely, and efficiently. Below you will find details about our shipping process.

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer:

  • Standard Shipping: Estimated delivery within 5–10 business days
  • Express Shipping: Available for select regions at an additional cost

3. International Shipping

We ship internationally to most countries. International delivery times vary depending on destination. Customs duties or import taxes (if applicable) are the responsibility of the customer.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for the tracking information to become active.

5. Delays and Exceptions

Delivery delays can occasionally occur due to factors beyond our control (e.g. weather, customs delays, etc.). We are not responsible for such delays, but we will do our best to keep you informed.

6. Wrong Address Disclaimer

It is the responsibility of the customer to ensure that the shipping address entered is correct. We are not liable for orders delivered to an incorrect address provided by the customer.

7. Contact Information

If you have any questions regarding your shipment or shipping policy, please contact us: