At SonLuxe OU, we strive to ensure you are satisfied with every purchase. If you are not completely happy with your order, you may request a refund under the conditions outlined below.
1. Refund Eligibility
You may request a refund within 14 days of receiving your order. Items must be unused, unwashed, and in original condition with tags and packaging intact.
2. Non-Refundable Items
The following items are not eligible for refunds:
- Used or washed products
- Gift cards
- Custom-made or personalized items
- Final sale items
3. How to Request a Refund
To initiate a refund, contact us at [email protected] with your order number and reason for the return. We will provide return instructions.
4. Refund Processing
Once your return is received and inspected, we will notify you of the refund approval. Approved refunds will be processed to your original payment method within 7–10 business days.
5. Contact Information
- Email: [email protected]
- Phone: +372 5618 6491
- Address: E. Vilde tn 63, Ida-Virumaa, Narva-Joesuu linn, 29022, Estonia
- Website: sonluxe.shop