This Privacy Policy explains how SonLuxe OU (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from https://sonluxe.shop.
1. Who We Are
Company Name: SonLuxe OU
Address: E. Vilde tn 63, Ida-Virumaa, Narva-Joesuu linn, 29022, Estonia
Email: [email protected]
Phone: +372 5618 6491
Website: https://sonluxe.shop
2. What Information We Collect
We may collect the following types of personal information when you visit our website or place an order:
- Full name
- Shipping and billing address
- Email address
- Phone number
- Payment information (processed securely via third-party gateways)
- Order history and purchase details
- IP address and browser/device data
3. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Provide customer support
- Send order updates and marketing emails (if subscribed)
- Improve website functionality and user experience
- Comply with legal obligations
4. Legal Basis for Processing
We process your data under the following legal bases:
- To fulfill a contract (e.g., to deliver your order)
- With your consent (e.g., for marketing emails)
- To comply with legal obligations
- For our legitimate interests (e.g., analytics and fraud prevention)
5. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Payment processors (e.g., Stripe, PayPal)
- Shipping providers and logistics partners
- Email marketing services (if subscribed)
- Analytics services (e.g., Google Analytics)
- Legal authorities, if required by law
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent at any time (for marketing, etc.)
- Object to or restrict data processing under certain circumstances
To exercise these rights, contact us at [email protected].
8. Cookies and Tracking
We use cookies to enhance your experience, analyze site usage, and support marketing efforts. For more details, please read our Cookie Policy.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.
10. Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure.
11. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
- Email: [email protected]
- Phone: +372 5618 6491
- Address: E. Vilde tn 63, Ida-Virumaa, Narva-Joesuu linn, 29022, Estonia